Return Policy

Customer must complete a return material request (RMA) form by fax or mail.

LockBox.ws
12202 Garvey Avenue, El Monte, CA 91732
Tel: 626.246.1668 Fax: 626.246.1650

Please read the following RMA policy:

• Customer must sign RMA Request Form.  RMA# will be issued by LockBox.ws when customer agrees to the term & conditions.
• Unless it is manufacturer's defect, all returns including replacement and repairs must be shipped freight PRE-PAID by the customer.
• The RMA# must be visible on the outside of the carton.  A copy of the RMA must be in the box of return product.
• Customer has ten (10) days from RMA issue date to return product.
• Product may be returned within ten (10) days of invoice date with the approval of LockBox.ws in salable condition.
• For promotional items, all sales are final.
• No cash refund. Credit memo will be issue based on the invoice price at the time of sale.  A 30% restocking and/or 10% re-packing fee will be assessed.
• LockBox.ws should not liable for any incidental or consequential damage resulting from the products or use of the product.
• LockBox.ws WILL NOT be held responsible for any labor, installation and/or replacement charges sought after by the purchaser or a third party.
• Any items returned to LockBox.ws without approval and RMA# will not be accepted and returned at the customer's expenses.
• All LockBox.ws's products are warranted, however any tampering will void the warranty.
• All returned items must be unused LockBox.ws's product, sent complete, with original packaging, without missing parts. Custom orders are not returnable.
• Shortage claims must be made within seven (7) days from the date of material receipt.  LockBox.ws will not be responsible for any claims made after seven (7) days from the date of material receipt.
• LockBox.ws shall have no obligation under this warranty for damages caused by abuse, temperatures below 33F and above 180F, misuse, accident, improper installation, salt water damage, unauthorized repair, normal wear and tear or damage during shipping.

* This warranty is in lieu of all other warranties, expressed or implied, including but not limited to the implied warranties or merchantability and fitness for particular purpose.